Service Desk

The ITS Service Desk is available by phone or in-person in the Gordon Library.


The ITS Service Desk is WPI's central support service for IT related issues, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications. The Service Desk team provides two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions, or if quick resolution is not appropriate or achievable, escalate to a higher tier for in-depth assistance.

Using This Service


Extended business hours


No additional cost

Support Contact

Contact the ITS Service Desk


  • The request must be related to a WPI ITS service
  • Be willing to work through issue with Service Desk representative

Requesting This Service

Contact the ITS Service Desk


Desktop SupportPC SupportService Desk


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